Fax Mail

By leveraging your voice mail system, your office can improve the flow of fax documents to better serve customers and maximize employee productivity.

Enjoy the flexibility of intelligent fax management

Fax Mail delivers increased productivity, faster customer response, and improved profitability through features such as Fax-On-Demand, Fax Broadcasting, Fax Routing, and Desktop Faxing.

Fax-On-Demand automates the delivery of your most requested documents and keeps your employees focused on spending their valuable time with customers who need personal attention. Application forms, invoices, instructions, or other commonly requested documents are placed in fax boxes so customers can easily follow telephone prompts to have these documents faxed to a fax number they specify.

Fax Broadcasting saves time and increases efficiency. Combine Fax Mail with Outbound Telemarketing to send a fax message to multiple destinations even when you are not in the office. And because you can deploy fax broadcasting during off-peak hours, you will continue generating business while you are away and avoid using labor hours to perform the task. When busy signals or no answers are detected, the system will retry the call up to 6 more times to ensure that every possible revenue-generating opportunity is reached.

Fax Routing makes employees more efficient and responsive by routing incoming faxes directly to the privacy of their personal mailboxes. Employees are notified immediately and have access to these faxes from anywhere, at anytime. Through a simple telephone user interface, employees can route those faxes to any fax machine. From the desktop, Fax Mail combines with other solutions such as Interchange™ or Visual Call Management® to provide a graphical user interface to view, annotate, forward, reply, and prioritize fax messages with the click of a button.

Desktop Faxing maximizes productivity by allowing employees to fax directly from their workstations. Using Key Voice's fax driver embedded in Interchange™ or Visual Call Management®, documents created on the desktop can be faxed with a custom cover page without employees ever leaving their desks.

Fax Mail PDF

IVR

Give customers more information, faster

In a fast paced economy customers require quick, convenient access to information. Whether you provide regular information to your customers regarding order status, account balances, information updates, or anything else, Interactive Voice Response (IVR) automates the process by giving customers direct access to the information. And because the information exchange process no longer requires human intervention, your personnel are reserved for more important tasks making your company more efficient.

To ensure security, IVR can be set up to provide callers access to data only after they enter certain information, such as a valid account number and a corresponding personal identification number.

The process is simple to set up and maintain. The speed and convenience of IVR will satisfy your existing customer relationships while helping to persuade new customers to choose you as their provider.

. Outbound Telemarketing ... Send important messages out to your customers.

You need to keep customers informed about your latest offerings. Use your system's idle time to call out to your customers and deliver your information automatically. When a call is answered, you can play a recorded message, transfer to a live agent, send a fax, ask a series of questions, and perform other critical revenue-generating functions.

Finance
What is my account balance? Has my check cleared yet? When did I make my last payment?
Travel
Are my reservations confirmed? Is there a room available for a certain night?
Manufacturing
When does my warranty expire? What is the authorized repair shop nearest to me?
Distribution
Do you have the part I need in stock? What is the status of my most recent order?
Automobile
Is my car ready to pick up? How much does my repair cost?
IVR Example
Wonder if your order has been shipped yet?

IVR: "Please enter your customer number."

IVR: "Please enter the date of your order."

IVR: Hello John Smith, your order was shipped on May first. Shipping method is FedEx Economy 2-day. The invoice number is two-one- one-two-four and the C.O.D. amount is sixty-three dollars and eighteen cents. The tracking number is one-seven-nine-eight -four-three-two-two-six-eight -five-zero."

IVR: "To hear this information again press one, for the FedEx phone number to track this package press two, to check on another order press three, for personal assistance press zero."

Features