Visual call Management

Visual Call Management (VCM) is a powerful computer-telephone integration tool that delivers live call handling, voice mailbox control, and sophisticated message management conveniently from the desktop.

As callers identify themselves either through a recorded voice announcement or through VCM screen pops, you determine how to handle your calls. If accepting the call is not a priority, choose from a list of several personalized greetings to customize how your callers are greeted. Or, from your company's list of extensions on your screen, choose to forward callers to others who are better able to handle calls.

Through VCM, mailbox functions such as creating, assigning, and activating greetings are easily implemented. And voice messages and faxes are visually accessible in a single screen. By double clicking on voice messages and faxes they are conveniently heard or seen. Rerouting voice and fax messages through the network becomes commonplace. And documents created in any Windows-based applications can be transmitted as faxes without ever leaving your desk.

Regardless of how you handle calls, your workday will become more efficient and all calls will be handled appropriately when you are busy.

Desktop Control PDF
Visual Call Management Demo

Features