IMPACT CALL

To link all of your office computers and telephones seamlessly Comdial has created a complete solution. Impact call provides all the resources needed to manage calls from your employees computers. Inbound and outbound calls are managed through an intuitive Windows® interface. Dialing, transferring, holding, screening calls, and even screening calls is as easy as clicking and dragging a mouse. Caller ID can identify customers and pull their files instantly. Equipped with a caller log, as a call record is an excellent way to reference callers' numbers. This simple and cost effective solution will greatly Impact your productivity. You will be amazed at your ability to manage more calls in less time and provide superior overall service

Impact attendant

Many companies control their phone traffic through an attendant this attendant is often responsible for directing calls, answering simple questions and transferring calls tracking down employees and even managing more complex activities like conference calls. Managing all of these responsibilities professionally can be a very difficult job. fortunately Comdial has a solution that gives them the control that they need . Impact attendant gives attendants real time visual status of all phone activity and identifies all incoming callers its intuitive Windows interface allows attendants to answer phones transfer calls sets up conference call and monitor all activities right from their desktops. They can even send a quick desktop message to notify a worker on the phone of an important in coming call right to their phones. This truly gives attendants the control they need.

Impact Group

For offices that already are organized as workgroups ( sales, customer service, billing etc.) Comdial has a solution that will link them together to increase efficiency amongst that group. Impact Group integrates your existing computer system with your phones to improve productivity and help your group to run more seamlessly. Common phone tasks as well as more complex collaborations between group members become as simple as point-and-click and drag-and-drop. Group members can access their exciting databases their calls their address books and even each others phones from their desktops. This will ensure that they will work more efficiently than ever before and provide the very best service to your customers

CORPORATE CALL

Corporate Call TM for Microsoft Outlook® is a computer telephony ready application that adds call control to Microsoft Exchange/Outlook applications. By integrating with Microsofts popular email/ scheduling software Corporate call allows users to manage telephone communications such as answer call transfer hold and conference directly from outlook using their personal contacts and the global address list of Microsoft exchange. Dialing and conference calling is as easy as typing a few characters of the contacts name or email address and screen pops are provided for both inbound and outbound calls. corporate call users can also have emails and calendar events such as meeting reminders sent to personal pagers or messaging ready mobile phones or PDAS

Commuter Telephony Intergration